Monday, March 27, 2006

Complaint update

I spent an hour or so Thursday afternoon composing a letter of complaint to the post office about the way I was treated on Tuesday. Then, I went searching for an address to send it to...not an easy task. I finally went to the Internet and found a place to e-mail complaints, so that's what I did. The complaint didn't go to the post office in Dallas, though, it went to the main post office...wherever that is. The site promised an answer in 1-2 days, but I wasn't holding my breath. Honestly, I didn't expect to get anything except your basic form-letter response.

Imagine my surprise when, good to their word, Saturday evening I found a reply e-mail from the post office thanking me for contacting them. They acknowledged my complaint, and said that they had forwarded it to the local post office where the incident occurred. Once again, they promised a response within 1-2 days, this time from the local post office.

Sure enough, today I received a call from a woman at the local post office asking me about my complaint and going over a few of the details. I think she was the station manager. She was very pleasant, apologized profusely, promised me it would never happen again, and said she would take it up with the woman who had been so rude to me.

All I can say is...WOW!! I never expected my complaint to go anywhere. I figured it would fall on deaf ears, but I'm happy to say that I was wrong. Needless to say, it was a pleasant surprise. Sure, it probably won't make a difference in that woman's attitude, but I'm not sure anything could. As for me, a simple apology goes a long way.


Blogger Household6 said...

You know even if she never says "sorry" she will never forget that her actions have an affect on others, especially when it means getting a write up or a "talking to" from the boss!


3/28/06, 2:22 AM  
Blogger kbug said...

Believe me, I never expected to get an apology from the woman in question...I never expected to get a personal phone call period. I'm just happy to know that the post office actually followed up on the complaint, and that maybe this might make the woman think twice before being rude to someone else. I'm satisfied with the outcome. Honestly, though, it doesn't take much to be nice to another person, even if you're having a bad day...but maybe that's just me... :)

3/28/06, 7:34 AM  
Blogger dyzgoneby said...

I am happy that you received a response back. Usually it falls on deaf ears.

I agree with household6, you will probably never here "sorry" but she will remember.

3/28/06, 8:00 PM  
Blogger Michelle said...

Sorry you were treated that way. Some people can be so insensitive. I hope that the next time you go you are treated with the respect that you deserve.

3/29/06, 12:16 PM  
Blogger yankeemom said...

That's so good to know that they back up their word. Since the PO is soooo important to so many of us!
Glad your complaints were taken care of!

4/1/06, 8:47 AM  

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